Return & Refund Policy
Thank you for shopping at cqddsg.xyz. We want you to be satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled.
Return Eligibility
You may request a return within 14 days after receiving your order, unless otherwise stated.
To be eligible for a return, the item must be:
- Unused
- In its original condition
- In the original packaging
- With all accessories, manuals, tags, or parts included
Items that are used, damaged, altered, or missing original packaging may not be eligible for return.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Damaged items caused by customer misuse
- Clearance or final sale items
- Personalized or customized products
- Items returned without approval
- Products that cannot be resold for hygiene, safety, or legal reasons
Return Process
To request a return, please contact our customer service team with:
- Your order number
- Your full name
- The reason for return
- Photos or videos if the item is damaged or defective
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Refunds
Once we receive and inspect the returned item, we will notify you about the refund status.
If approved, the refund will be processed to your original payment method or another agreed method.
Refund processing time may vary depending on your bank, card issuer, or payment provider.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please provide clear photos or videos of the issue so we can review the case and offer a suitable solution, such as replacement, refund, or partial compensation.
Return Shipping Costs
Unless the return is caused by our mistake or a defective item, customers are generally responsible for return shipping costs.
Original shipping fees may be non-refundable unless required by law.
Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
If the order has already been processed or shipped, cancellation may not be possible.